Terms & Conditions


Thank you choosing the Online Tax Filing Service offered by RMP Professional Services (“RMP”).

The Online Tax Filing Service is a convenient online service where you can provide RMP with the relevant information to prepare and file your personal tax return on your behalf.

Please review the following terms of services (the “Agreement”) thoroughly as they constitute a binding legal agreement between you and RMP and are instrumental in ensuring the timely and accurate filing of your tax returns.


If you would like to file your tax return electronically, the Online Tax Filing Service may provide you with an opportunity to file electronically with the Canada Revenue Agency (“CRA”) (the “Taxing Authority”). If you decide to file online, RMP will send you a confirmation of the submission to the CRA after sending your tax return to the Taxing Authority on your behalf. You are ultimately responsible for ensuring that your tax return is submitted to the proper taxing authority. RMP does not guarantee that the taxing authority will accept your tax return. You are entirely responsible for verifying the status of your tax return to confirm that it has been received and accepted by the Taxing Authority and, if necessary, resubmitting it electronically or fling it manually.


RMP works carefully to ensure the accuracy of the calculations on every form prepared using the Online Tax Filing Service, however, in preparing your tax returns, RMP relies exclusively on the information provided by you and assumes the genuineness, authenticity and completeness of all such information without audit, independent investigation or verification.

Prior to the filing of your tax returns, you agree to carefully review your tax return for any errors and to make any and all corrections, as necessary.

RMP shall not be responsible for any penalty for late filing, reassessment, installment arrears interest, or any loss, penalty, damages, or any deprivation of any kind, (“Loss“) which you may suffer arising directly, indirectly, from:

Your negligent, wilful or fraudulent or innocent:

  • failure to provide complete pertinent information; and/or
  • inclusion of inaccurate information on your tax return;
  • Your misclassification of information on your tax return; or
  • Your inability to access the Online Services and input pertinent information.

While RMP works diligently to ensure that all of your personal information contained in your tax return(s) is correct, it is your responsibility to ensure that your personal information is accurate. This includes but is not limited to your:

  • Full legal name;
  • SIN;
  • Date of birth; and
  • Address.

Please note that the CRA relies on this information to identify you and communicate with you. RMP shall not be responsible for any delay or Loss incurred due to your failure to verify your personal information.


You understand that as a part of the Online Tax Filing Service a seasoned tax preparer (an “RMP Tax Expert”) will be periodically available to answer questions as you submit relevant information for your tax return(s). As such, you explicitly authorize RMP to have access to your tax return. The RMP Tax Expert will review your federal and provincial tax returns for accuracy and completeness based on the information you have provided using the Online Tax Filing Service. While the RMP Tax Expert may provide you with guidance and feedback, the tax reviewer will not be able to make any decisions with respect to the information entered into your tax return. Any changes must be made by you at your sole discretion.

Any guidance and feedback provided to you by an RMP Tax Expert is provided to you based on your tax returns and the information you provide to RMP through the Online Tax Filing Service. You understand and agree that the RMP Tax Expert is not able to verify the information you provide, and that if you provide or have entered incorrect or incomplete information, the information and/or feedback provided to you may not be accurate. You understand and agree that the RMP Tax Expert will not sign your tax return. You have the sole responsibility for reviewing your tax return(s) and confirming their overall accuracy and completeness prior to their filing.

RMP does not provide any legal or investment advice, tax, estate, or investment planning or other areas of advice.

If you ever receive communications from the CRA that require a response or further action, it is your responsibility to bring this to RMP’s attention as soon as possible. RMP will advise if they can assist you and the fees associated with the additional work.

Please note that the following tax-related topics are not included as a part of the Online Tax Filing Service:

  • Issues unrelated to the preparation of provincial and federal tax returns or unrelated to personal income taxes (i.e. sales, use, corporate taxes, partnership taxes, inheritance, etc.);
  • Reviews, audits or audit risk questions
  • Bankruptcy questions;
  • Tax or investment planning questions;
  • Business incorporation questions;
  • Multiple jurisdictions;
  • Tax return for prior years (unless agreed upon in writing with by an RMP Tax Expert);
  • Like kind exchanges;
  • Estates and trusts (T3 returns);
  • Section 85 rollovers; and
  • Non-resident or expatriate returns.

Please note that until RMP has received a completed and signed Authorization Form (a “CRA Authorization”), you are not yet a Client of RMP, and you remain solely responsible for the preparation of your tax return(s). Once you access the Online Tax Filing Service, accept the terms and conditions contained in this disclaimer and submit the required information, an RMP representative will contact you and provide you with the CRA Authorization. We will not commence any work on your behalf until we have received the completed and signed CRA Authorization.


Please note that the base cost for using the Online Tax Filing Service is CAD $120.00 + HST. This is for a basic tax return of standard complexity. Fees may vary from time to time based on the complexity of your file. While RMP will use best efforts to communicate any substantial changes in your fees, you understand and agree that your fees for using the Online Tax Filing Service are subject to change. HST will always be payable.

If the scope of the work conducted on your behalf expands beyond a basic personal tax return (i.e. a review, or an audit), RMP will charge you an hourly rate. As every matter is different, please discuss our fee arrangement(s) with an RMP Tax Expert or other RMP authorized representative.


Except to the extent required by applicable law, RMP has no obligation to store or maintain any of your tax return files. As a courtesy, RMP will retain and provide you access with your tax return for the current fiscal year for an additional two-years. Notwithstanding, RMP shall not be liable for any failure to store, or provide you access to, your tax file(s). Please print a copy of your tax file and store it in a safe and accessible location in case you should ever require immediate access to your tax file.


Pursuant to the Canada Revenue Agency (CRA) guidelines, please be advised that any tax advice given to you, including anything provided to you in writing, is not intended to be used, and it cannot be used, by any person or entities for the purpose of avoiding penalties imposed under the Canadian Income Tax Act and Regulations.

You understand that RMP will not audit or otherwise verify any information you provide, and is not responsible for disallowed deductions, or the inclusion of additional unreported income or resulting taxes, penalties or interest.

RMP shall not be liable for loss of profits or investments, tax positions taken by you, your inability to file your return, any delay on your part in preparing your tax return, incorrect or incomplete information provided to RMP any access to, or use of, your password and user ID by any person other than yourself or a duly authorized person.

RMP shall not be liable for any default or delay in the performance of its obligations under this Agreement and any applicable laws and regulations, to the extent that its performance is delayed or prevented due to causes beyond its reasonable control, such as acts of God, natural disasters, terrorist acts, war or other hostilities, labour disputes, civil disturbances, the actions or omissions of third-parties, electrical or communications system failures, or governmental action.


The Province of Ontario and the federal laws of Canada govern this Agreement without regard to its conflicts of laws provisions. You agree to the exclusive jurisdiction of the Province of Ontario and the Courts of the Province of Ontario.

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